About call forwarding
When Emma goes live, we give you a dedicated Emma phone number. You don’t publish this number anywhere — instead you forward your existing salon number to it, either from your phone’s settings or by dialling a short code from your carrier.
There are two ways to forward:
- Forward missed calls (recommended). Your phone rings as normal. If nobody picks up, the line is busy or the phone is off, the call goes to Emma.
- Forward all calls. Every call goes straight to Emma and your phone won’t ring.
Don’t forward to a number Emma transfers to.If Emma is set up to transfer calls to your salon number, and that same number forwards to Emma, the call will loop straight back to her. Use a different number (for example a manager’s mobile) for transfers.
Step 1: Get your Emma number
- Find your Emma number in your go-live email from the Aura team.
- Can’t find it? Reply to that email or contact your Aura account manager and we’ll send it again.
- Write it down in full, including the country code (e.g.
+1 555 123 4567). You’ll enter it as 10 digits in the codes below.
Step 2: Turn on forwarding
Choose your carrier or phone type. Replace NUMBER with your 10-digit Emma number, no spaces or dashes (e.g. 5551234567). Dial the code from the phone line you want to forward, then press call.
AT&T
| What you want | Turn on | Turn off |
|---|---|---|
| Forward missed callsRecommendedNo answer, busy, or phone off | *004*NUMBER# | ##004# |
| Forward all calls | *21*NUMBER# | #21# |
| Only when there’s no answer | *61*NUMBER# | #61# |
| Only when the line is busy | *67*NUMBER# | #67# |
| Only when the phone is off / no signal | *62*NUMBER# | #62# |
- Wait for the confirmation tone or on-screen message (around 3 seconds) before hanging up.
- To check what’s currently active, dial
*#21#(all calls) or*#61#(no answer). - AT&T business landlines (not mobile) use different codes — see the Landline tab.
Step 3: Test it
- From a different phone, call your salon number.
- If you set up missed-call forwarding, let it ring without answering.
- You should hear Emma pick up. If you don’t, turn forwarding off with the code above and try again, or contact us.