How to divert calls on BT Landline
Turn on — divert all calls
*21*your Aura number#Example: *21*07700900123#
#21#Point your BT Landline line at Emma once and she answers every call — booking appointments, answering questions and filling your calendar while you work. Here's the exact setup.
Step-by-step
Takes under a minute. Aura works with all-calls divert only — skip any "when busy" or "no answer" variants BT Landline offers.
- Pick up the handset and wait for the dial tone.
- Dial
*21*your Aura number#and press call. Your Aura number is in your go-live email from the Aura team. - Wait for the confirmation announcement — that's it. Every call now diverts to Aura.
- Call your number from another phone. Emma should answer within a couple of rings.
Turning it off
Dial #21#
Calls ring your BT Landline line as normal again — nothing to undo.
Keep your number
Your clients keep calling the number they already know. Divert happens behind the scenes — Aura never replaces your line.
Emma didn't answer?
- Check you dialled the full code, including the final
#. - Turn divert off (
#21#) and run the steps once more. - Still stuck? Contact us — we'll set it up with you on a quick call.
Every call answered. Every chair filled.
Divert takes a minute — then Emma answers for your salon or clinic 24/7, books appointments and wins back the calls you used to miss.
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