AURA 300
Terms and Conditions
Effective Date: March 2026
Company: Aura 300 Inc., a Delaware C-Corp ("Aura", "we", "us")
Website: aura300.ai
Parties: The subscribing salon, clinic, or beauty business ("Client", "you") and Aura.
1. Services Provided
Aura provides AI-powered voice and messaging agents (e.g., Emma for calls, Yuki for retention/WhatsApp, Nami for growth/ads) that integrate with salon and clinic CRMs to handle inbound/outbound client communications, scheduling, reminders, rebooking, payments/deposits via third parties, and analytics (the "Services"). Some features may be released as beta (identified in the dashboard).
2. Account; Access; Credentials
Clients must create and maintain an account and designate authorised users. For CRM integrations, you will provide appropriate credentials (e.g., Supervisor/Manager role to view all staff calendars). Where feasible, create a dedicated service account and disable OTP/MFA for that service account so automations can run without manual codes. You are responsible for safeguarding credentials and ensuring they are accurate and kept up to date.
3. Subscriptions; Fees; Taxes
Plans are billed monthly in advance and auto-renew unless cancelled per Section 14. Clients may upgrade or downgrade at any time; price changes apply to the next billing cycle. Fees exclude taxes. Client is responsible for applicable VAT/GST/sales taxes (e.g., AU GST 10%).
Payments are processed by third-party processors (e.g., Stripe); you authorise recurring charges. Past-due balances may result in suspension.
Usage Allowance & Overage Charges
• The AI receptionist (Emma) subscription grants a monthly allowance of 1,320 minutes ("Allowance").
• Overage charges apply at $0.4240 per minute for minutes used in excess of your Allowance.
• Overage charges are billed in the next billing cycle in addition to your standard subscription fee.
• We will notify you by email when you reach 80% of your Allowance.
• If overage charges are unpaid within 30 days of invoice, we reserve the right to suspend or downgrade your service.
4. Third-Party Services & Sub-Processors
Some features rely on third-party services (collectively, "TPS"), including but not limited to: Stripe (payments), Meta/WhatsApp Business (messaging), telephony providers (e.g., Twilio/Retell AI), and salon/clinic CRMs (e.g., Phorest, Fresha, Treatwell, Shortcuts, Timely, Kitomba, Ovatu). Your use of TPS is also governed by their terms and privacy policies, which are incorporated by reference; you agree to comply with them. Aura 300 does not store payment card data; payments are handled by Stripe (PCI-DSS compliant). Aura 300 is not responsible for TPS outages, changes, or data practices. Facebook & Instagram Advertising (Nami) For clients subscribed to the Nami plan (AI Marketing / Lead Generation), Aura 300 may engage authorised third-party advertising partners, agencies, or platforms to create, manage, and optimise paid advertising campaigns on Meta platforms (Facebook and Instagram) on your behalf. By subscribing to Nami, you authorise Aura 300 and its designated advertising partners to: • Access your connected Meta Business Manager and/or Facebook/Instagram Ad Accounts solely for the purpose of delivering the advertising services described in your plan; • Create, publish, optimise, and pause ad campaigns on your behalf; • Access campaign performance data and audience insights for reporting and optimisation purposes. All third-party advertising partners engaged by Aura 300 are bound by confidentiality obligations and data protection agreements no less protective than those in this Agreement. Aura 300 remains responsible for ensuring such partners comply with applicable Meta advertising policies and data protection laws. You remain responsible for ensuring your Meta Business Account is in good standing and that any custom audiences or data you provide for ad targeting have been lawfully collected with appropriate consent.
5. Data Protection; Roles; DPA
For salon and clinic customer data, Client is the data controller and Aura is the data processor under GDPR/UK-GDPR (and equivalent laws). We process personal data only on your documented instructions to deliver the Services, and per our Data Processing Addendum (DPA) incorporated herein. International transfers: we use appropriate safeguards (e.g., Standard Contractual Clauses / UK IDTA). Security: encryption in transit and at rest, role-based access, audit logging. Breach notice per applicable law (within 72 hours where required). In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity provided the acquiring party agrees in writing to comply with data protection obligations no less protective than those set out in this Agreement and the DPA.
6. Client Responsibilities (Compliance)
You represent and warrant that:
• All customer data you upload or sync was lawfully collected and is used in compliance with applicable laws (GDPR/UK-GDPR, PECR, AU Privacy Act/Spam Act, TCPA where applicable);
• You have obtained valid consent (or rely on a lawful basis, including soft opt-in where permitted) to contact customers for reminders, re-engagement and marketing;
• You will honour opt-outs and maintain up-to-date suppression lists;
• You will not upload cold marketing lists that lack consent;
• Any data you provide to Aura for use in Facebook/Instagram advertising (including custom audiences) has been lawfully obtained and consented to for use in digital advertising. You agree to indemnify and hold Aura harmless against any claims or fines arising from your failure to meet these responsibilities.
7. Outbound Communications — Compliance
When Aura's agents contact customers on your behalf:
• The communication must identify your business as the calling or sending party;
• Content must relate to your services; each message must offer an easy opt-out;
• Do-Not-Call / TPS / DNCR lists must be respected;
• You remain responsible for complying with PECR (UK), AU Spam Act, Irish ePrivacy Regulations, and similar regulations.
• Indemnity: You will indemnify Aura against claims and fines arising from unlawful lists, lack of consent, or failure to honour opt-outs.
8. Acceptable Use
You will not:
• (a) use the Services to spam, harass, or violate laws;
• (b) probe or disrupt the platform;
• (c) resell or provide the Services to third parties without our written consent;
• (d) use the Services for deceptive, misleading, or high-risk activities.
9. Service Levels; Changes; Suspension
We aim for high availability but do not guarantee uninterrupted service. We may modify features or suspend access for maintenance, security, or non-payment.
10. Intellectual Property; Feedback
The Services (software, UI/UX, models, prompts, orchestration logic, templates) are Aura IP. You receive a non-exclusive, revocable licence for the subscription term. Feedback you provide may be used to improve the Services.
11. Marketing & Publicity
We may identify you as a customer (name/logo) unless you opt out in writing.
12. Warranties; Disclaimers
The Services are provided "as is". We disclaim implied warranties of merchantability, fitness for purpose, and non-infringement.
13. Liability; Indemnification
Our liability is limited to fees paid in the past 12 months. You agree to indemnify Aura against third-party claims arising from your breach of these Terms, misuse of the Services, or data protection violations.
14. Termination
Either party may terminate for convenience with 30 days' written notice, or for cause immediately. Upon termination, access to Services ends and we will delete your customer data after a 30-day grace period unless otherwise agreed in writing.
15. Governing Law
This Agreement is governed by the laws of the State of Delaware, United States. Any disputes shall be resolved in state or federal courts in Delaware.
16. Activation Fee
Upon acceptance of a subscription, the Client agrees to pay a one-time Activation Fee per location. The Activation Fee covers onboarding, system configuration, CRM integration, testing, and initial deployment. The Activation Fee is credited against the Client's first monthly subscription invoice. Once onboarding or configuration work has commenced, the Activation Fee is non-refundable.
17. Subscription Commencement
Monthly subscription billing commences on the date the Client's AI receptionist (Emma) is made live and operational — meaning the system is capable of answering calls and/or handling client interactions as intended.
18. Phased Feature Rollout
Aura 300 may deploy features and AI agents in phases to ensure service quality and client adaptation. Billing is based on service activation and is not contingent on the release of all available features or agents.
19. AI Disclosure
Aura 300's agents (Emma, Yuki, Nami) are AI-powered automated systems. Clients are responsible for informing their end customers that communications may be handled by an AI assistant where required by applicable law or regulation. Aura 300 recommends that clients include appropriate disclosure in their own privacy notices and terms of service.
20. Upgrades and Plan Changes
Clients may upgrade their subscription to include additional services or AI agents (including Yuki and Nami). Any upgrade takes effect on the date the upgraded service is activated and billing is adjusted accordingly.
21. Cancel-Anytime Value Guarantee
The Client may cancel the subscription at any time by providing written notice. Cancellation takes effect immediately. The Activation Fee is non-refundable, and any subscription fees already paid are non-refundable.
22. Payment Authorisation
By subscribing to Aura 300's services, the Client authorises Aura 300 to charge the payment method on file for applicable fees in accordance with the agreed subscription plan.
© 2026 Aura 300 Inc. All rights reserved. · aura300.ai · info@aura300.ai
AURA 300
AI Revenue Infrastructure for Salons
& Clinics. Live across Australia,
Ireland, UK and the United States.
© 2026 Aura 300 Inc. — Delaware C-Corp. All rights reserved.
🇦🇺 Australia
🇮🇪 Ireland
🇬🇧 United Kingdom
🇺🇸 United States