How to forward calls on Fongo
Set up in the app
Point your Fongo line at Emma once and she answers every call — booking appointments, answering questions and filling your calendar while you work. Here's the exact setup.
Step-by-step
Takes under a minute. Aura works with all-calls forwarding only — skip any "when busy" or "no answer" variants Fongo offers.
- Log in to your Fongo dashboard or app — forwarding lives in your number's call settings, not on the phone itself.
- Open call handling (sometimes "call forwarding" or "routing") for your main business number.
- Set forward all calls to your Aura number — it's in your go-live email from the Aura team — and save.
- Call your number from another phone. Emma should answer within a couple of rings.
Turning it off
Disable Follow Me / Call Forwarding in the app
Calls ring your Fongo line as normal again — nothing to undo.
Keep your number
Your clients keep calling the number they already know. Forwarding happens behind the scenes — Aura never replaces your line.
Emma didn't answer?
- Check the rule is saved on your main business number, not just one extension.
- Turn forwarding off and run the steps once more.
- Still stuck? Contact us — we'll set it up with you on a quick call.
Every call answered. Every chair filled.
Forwarding takes a minute — then Emma answers for your salon or clinic 24/7, books appointments and wins back the calls you used to miss.
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