Website: aura300.ai
Services Provided
Aura provides AI-powered voice and messaging agents (e.g., Emma for calls, Yuki for retention/WhatsApp, Nami for growth/ads) that integrate with salon CRMs to handle inbound/outbound client communications, scheduling, reminders, rebooking, payments/deposits via third parties, and analytics (the “Services”). Some features may be released as beta (identified in the dashboard).fers AI-powered voice and messaging assistants for salons and beauty businesses. Core features include automated call handling, WhatsApp communication, smart scheduling, rebooking, reminders, upselling, and CRM integrations.
Account; Access; Salon Credentials
Clients must create and maintain an account and designate authorized users.
For CRM integrations, you will provide appropriate credentials (e.g., Supervisor/Manager role to view all staff calendars). Where feasible, create a dedicated service account (e.g., info@aura300.ai) and disable OTP/MFA for that service account so automations can run without manual codes.
You are responsible for safeguarding credentials and ensuring they are accurate and kept up to date.
Subscriptions; Fees; Taxes
Plans are billed monthly in advance; auto-renew unless cancelled per Section 14. We offer multiple subscription plans and clients are allowed to upgrade or downgrade at any time and price changes will be applied to the next billing cycle.
Fees exclude taxes. Client is responsible for applicable VAT/GST/sales taxes (e.g., AU GST 10%).
Payments are processed by third-party processors (e.g., Stripe); you authorize recurring charges. Past-due balances may result in suspension.
Usage Allowance & Overage Charges
AI receptionist (Emma) subscription plan grants you a specified monthly allowance of 1,320 minutes (“Allowance”). If during any billing period you exceed your Allowance, we will invoice you for the excess minutes (the “Overage Charge”).
The Overage Charge will be calculated based on the number of minutes used in excess of your Allowance at the applicable per‑minute rate.
The Overage Charge will be billed in the next billing cycle, and will be in addition to your standard subscription fee for that next month.
We will notify you in advance via email of any upcoming Overage Charge once you reach a defined warning threshold (80% of your Allowance).
If you exceed the Allowance and do not pay the Overage Charge within 30 days of invoice, we reserve the right to suspend or downgrade your service until payment is made.
Overage Charge is set to $0.4240 per minute.
Third-Party Services (“Legacy Conditions”) – Incorporated by Reference
Some features rely on third-party services (collectively, “TPS”), including but not limited to: Stripe (payments), Meta/WhatsApp Business (messaging via BSPs), telephony (e.g., Twilio/Retell AI), and salon CRMs (e.g., Phorest, Fresha, Treatwell, Ovatu).
Your use of TPS is also governed by their terms and privacy policies, which are incorporated by reference; you agree to comply with them.
Aura 300 does not store payment card data; payments are handled by Stripe (PCI-DSS compliant).
Aura 300 is not responsible for TPS outages, changes, or data practices; TPS may change or deprecate APIs at any time.
Data Protection; Roles; DPA
For salon customer data, Client is the data controller and Aura is the data processor under GDPR/UK-GDPR (and equivalent laws).
We process personal data only on your documented instructions to deliver the Services, and per our Data Processing Addendum (DPA) (incorporated herein).
International transfers: we use appropriate safeguards (e.g., SCCs/UK IDTA).
Security: encryption in transit/at rest, role-based access, audit logging.
Breach notice per applicable law (within 72 hours where required).
In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity provided the acquiring party agrees in writing to comply with data protection obligations no less protective than those set out in this Agreement and the DPA.
Client Responsibilities (Compliance)
You represent and warrant that:
All salon customer data you upload/sync was lawfully collected and is used in compliance with applicable laws (GDPR/UK-GDPR, PECR, AU Privacy/Spam Act, TCPA where applicable);
You have obtained valid consent (or rely on a lawful basis, including soft opt-in where permitted) to contact customers for reminders, re-engagement and marketing;
You will honor opt-outs and maintain up-to-date preferences/suppression lists;
You will not upload “cold” marketing lists that lack consent. You agree to indemnify and hold Aura harmless against any claims or fines arising from your failure to meet these responsibilities.
Outbound Communications (Calls & WhatsApp) – Compliance
When Aura’s agents contact customers on your behalf:
The communication must identify the salon as the calling/sending party;
Content must relate to your services; each message must offer an easy opt-out;
Do-Not-Call/TPS/DNCR lists must be respected; You remain responsible for complying with PECR (UK), Spam laws (e.g., AU Spam Act), and similar regulations. Indemnity: You will indemnify Aura against claims/fines arising from unlawful lists, lack of consent, or failure to honor opt-outs.
Acceptable Use
You will not:
(a) use the Services to spam, harass, or violate laws;
(b) probe or disrupt the platform;
(c) resell or provide the Services to third parties without our written consent;
(d) use the Services for deceptive or high-risk categories.
Service Levels; Changes; Suspension
We aim for high availability but do not guarantee uninterrupted service. We may modify features or suspend access for maintenance, security, or non-payment.
. Intellectual Property; Feedback
The Services (software, UI/UX, models, prompts, orchestration logic, templates) are Aura IP. You receive a non-exclusive, revocable license for the subscription term. Feedback you provide may be used to improve the Services.
. Marketing & Publicity
We may identify you as a customer (name/logo) unless you opt out in writing.
12. Warranties; Disclaimers
The Services are provided “as is”. We disclaim implied warranties of merchantability, fitness for purpose, and non-infringement.
13. Liability; Indemnification
Our liability is limited to fees paid in the past 12 months. You agree to indemnify Aura against third-party claims arising from your breach of these Terms, misuse of the Services, or data protection violations.
14. Termination
Either party may terminate for convenience with 30 days’ notice or for cause. Upon termination, your access to Services ends, and we will delete your customer data after a 30-day grace period unless otherwise agreed in writing.
15. Governing Law
This Agreement is governed by the laws of Delaware, United States. Any disputes shall be resolved in state or federal courts in Delaware.